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Spitfire Audio Academy

Working within this dynamic creative fast growing company, Spitfire Audio produces the finest virtual instruments from the finest musical samples in the world. It is a beacon of quality not just for its own productions but the endorsements it offers to third party sample developers and fellow sound smiths it goes into production partnerships with. At the heart of Spitfire’s evolution is the greatest recorded selection of orchestral samples on the planet thus far, alongside a recent expansion in scope to cover all areas of the music spectrum.

It's hard to make the right impression on an employer in an interview. With Spitfire Audio's "Academy" program, you can have the chance to make an impression "on the job", earn some money and find out if Spitfire Audio is the right place for you.

These are short term placements of a few days or up to two weeks.

JOB DESCRIPTION SUMMARY

You will be responsible for providing excellent and timely customer service to our demanding clients. You will be a music technology enthusiast with a friendly, patient and engaging personality and excellent written and spoken English.

You will also be responsible for ensuring that any relevant comments or reported bugs are fed back to the Customer Experience Department, and keeping customers up to date with responses and fixes as they become available (when necessary).

Hours: 9am - 5pm Monday to Friday

Location: London, UK

PRIMARY TASKS & OBJECTIVES

Answer customer support enquiries, via live chat, our Zendesk support centre, social media, or on the telephone in a friendly and courteous manner.

ESSENTIAL

These skills are essential for the role:

Attentiveness and empathy

A calm, patient and courteous demeanour

A broad knowledge of music technology

A broad knowledge of general computer troubleshooting

As a minimum you should be an expert in the use of at least one sequencer or DAW, and familiar with several virtual instruments

Effective time management

A willingness to learn

A methodical approach to problem solving


DESIRABLE

These skills are not essential but would be highly desirable:

In depth knowledge of any of the following music technology products:

Spitfire Audio virtual instruments

Any other Kontakt virtual instruments

Logic Audio

Cubase

Pro tools

Digital Performer

Ableton Live

Any experience of software or web programming more generally (eg. PHP, javascript, C++)

Familiarity with Windows AND Mac OS X operating systems

Any foreign language(s)

 

Or, know someone who would be a perfect fit? Let them know!

London

25 Tileyard Rd
N7 9AH London Directions

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