Spitfire Audio Academy
Customer Experience – London
Working within this dynamic creative fast growing company, Spitfire Audio produces the finest virtual instruments from the finest musical samples in the world. It is a beacon of quality not just for its own productions but the endorsements it offers to third party sample developers and fellow sound smiths it goes into production partnerships with. At the heart of Spitfire’s evolution is the greatest recorded selection of orchestral samples on the planet thus far, alongside a recent expansion in scope to cover all areas of the music spectrum.
It's hard to make the right impression on an employer in an interview. With Spitfire Audio's "Academy" program, you can have the chance to make an impression "on the job", earn some money and find out if Spitfire Audio is the right place for you.
These are short term placements of a few days or up to two weeks.
JOB DESCRIPTION SUMMARY
You will be responsible for providing excellent and timely customer service to our demanding clients. You will be a music technology enthusiast with a friendly, patient and engaging personality and excellent written and spoken English.
You will also be responsible for ensuring that any relevant comments or reported bugs are fed back to the Customer Experience Department, and keeping customers up to date with responses and fixes as they become available (when necessary).
Hours: 9am - 5pm Monday to Friday
Location: London, UK
PRIMARY TASKS & OBJECTIVES
Answer customer support enquiries, via live chat, our Zendesk support centre, social media, or on the telephone in a friendly and courteous manner.
These skills are essential for the role:
Attentiveness and empathy
A calm, patient and courteous demeanour
A broad knowledge of music technology
A broad knowledge of general computer troubleshooting
As a minimum you should be an expert in the use of at least one sequencer or DAW, and familiar with several virtual instruments
Effective time management
A willingness to learn
A methodical approach to problem solving
These skills are not essential but would be highly desirable:
In depth knowledge of any of the following music technology products:
Spitfire Audio virtual instruments
Any other Kontakt virtual instruments
Familiarity with Windows AND Mac OS X operating systems
Any foreign language(s)